SHIPPING & RETURNS
All orders are shipped out from our warehouse in Hyderabad, India using trusted courier services like DTDC and BlueDart.
Payment Terms :
When you place an order with us, shopify will direct you to our third-party payment gateway - PayU Payments Pvt. Ltd. - PayU India.
Shipping within India :
We offer free shipping within India.
International Shipping :
We are working on this, and it should be up soon.
Order and Shipping Process:
Once you place your oder, you will receive a confirmation email, after which the order would be processed. For all orders shipped in India please expect to receive your order within 15-18 business days. Once you're order has been shipped to you, we would email you the courier company and tracking details.
Service Delays :
The Meraki Project is not responsible for delays made by the courier company. We will provide you with the tracking details to make it easier for you to directly talk to the courier company for the status of your order. Incase you would require any assistance from us, please feel free to get in touch with us at firstname.lastname@example.org
If you are unhappy with the product or it has been damaged in transit, please contact us as soon as possible. We accept returns only within 7days from the delivery of the order. We do not offer a refund or credit note for the same. We will however be happy to replace the product/products if there is a sizing, fit issue or if the product has reached you in damaged conditions.
Please note, the customer incurs the costs for returning the products back to us. Also, make sure that the products returned should be unused, and in proper condition, should not have been worn/washed, and should be returned in the same condition as it was received in, along with the price tags etc in place.
Incase there is an order cancellation, either from your end or from ours, the amount would be refunded back into your bank account by PayUMoney within 7 business days.